FAQs
About Alam-X
What is Alam-X?
Alam-X is an all-in-one business automation and customer engagement platform. It combines tools like AI chat assistants, review management, unified messaging, CRM, webchat, social media scheduling, and payments—so you can run your business from one place instead of juggling multiple apps.
Who is Alam-X designed for?
Alam-X is built for small businesses, local businesses, entrepreneurs, and agencies who want to save time, improve customer service, and grow online visibility. Whether you run a shop, a clinic, a service business, or manage multiple locations, Alam-X helps you streamline communication and boost sales.
What makes Alam-X different from other platforms?
Unlike most platforms that only focus on one feature, Alam-X brings together AI-powered automation, marketing tools, and customer relationship management into a single easy-to-use dashboard. This means you can handle everything—messages, leads, reviews, websites, payments, and social posts—in one system, saving you time and improving efficiency.
Is Alam-X easy to set up without technical experience?
Yes. Alam-X is designed with simplicity in mind, so you don’t need coding or technical knowledge. Most businesses can get started in minutes with our step-by-step onboarding, and our support team is always available if you need help.
Does Alam-X offer a free trial or demo?
Yes. You can book a free demo to see how Alam-X works for your business before committing. We also provide guided onboarding to help you set up the platform quickly and start seeing results.
AI Assistant & Automation
What is the Alam-X AI Assistant?
The Alam-X AI Assistant is your 24/7 automated customer service tool. It can answer questions, capture leads, and engage with customers instantly, even when you or your team are unavailable.
How does the AI Assistant improve customer engagement?
The AI Assistant ensures that no customer is left waiting. By providing instant responses, answering common questions, and guiding visitors towards bookings or purchases, it increases trust, reduces lost leads, and improves the overall customer experience.
Can the AI Assistant answer customer questions automatically?
Yes. The AI Assistant is programmed to handle frequently asked questions like business hours, services, and pricing. It can also capture contact details and route conversations to the right person if needed.
How does the “Missed Call Text Back” feature work?
If a customer calls your business and you can’t pick up, Alam-X automatically sends a text message back to the caller. This feature keeps the conversation going, lets you re-engage quickly, and prevents lost opportunities.
Can I customise automation workflows for my business?
Absolutely. Alam-X allows you to build custom workflows that fit your business needs—such as sending welcome texts to new leads, appointment reminders, review requests, or follow-up messages after a sale.
Reviews & Reputation Management
How does Alam-X help me get more customer reviews?
Alam-X makes it simple to request reviews automatically by sending your customers a text or email right after a purchase, appointment, or service. This increases the number of positive reviews your business collects without you having to ask manually.
Can Alam-X send automated review requests?
Yes. You can set up review request automations that go out at the perfect time—such as after a completed appointment—helping you gather consistent feedback and build credibility.
Does Alam-X improve my Google ranking through reviews?
Absolutely. Google values businesses with frequent, positive reviews, which helps boost your local SEO ranking. The more genuine reviews you collect through Alam-X, the more visible your business becomes on Google Search and Maps.
Can I respond to reviews directly from Alam-X?
Yes. Alam-X lets you read and reply to all your reviews—Google, Facebook, and more—inside one dashboard. This saves you time and ensures you never miss a chance to thank happy customers or resolve issues quickly.
Why are online reviews important for my business?
Over 90% of customers read reviews before making a decision. Positive reviews build trust, attract new customers, and improve your online reputation. With Alam-X, you can manage reviews easily and use them to grow your brand.
Messaging & Communication
How does Alam-X unify all my messages in one inbox?
Alam-X brings together SMS, email, Facebook Messenger, Instagram DMs, Google messages, and WhatsApp into a single inbox. This means you never have to switch between platforms to reply to customers.
What platforms does Alam-X connect with?
Alam-X integrates with text messaging (SMS), email, Facebook, Instagram, Google, and WhatsApp Business—so you can manage all your customer conversations from one place.
Can I send bulk SMS or email campaigns?
Yes. With Alam-X you can create and send bulk SMS and email campaigns to promote offers, send updates, or re-engage past customers. Campaign performance can also be tracked in your dashboard.
Does Alam-X support WhatsApp Business messaging?
Yes. Alam-X integrates with WhatsApp Business, making it easy to connect with customers where they are most active, while keeping all conversations stored in your CRM.
Can I schedule messages with Alam-X?
Absolutely. You can schedule messages ahead of time—such as appointment reminders, holiday greetings, or promotional offers—so your communication is consistent and automated.
Webchat & Lead Capture
What is the Alam-X Webchat feature?
The Alam-X Webchat is a live chat widget you can add to your website, allowing visitors to ask questions, book services, and connect with your business in real time.
How does webchat help me convert website visitors into customers?
When visitors land on your site, webchat gives them an instant way to engage with your business. By answering questions quickly and capturing contact details, you can turn casual visitors into paying customers.
Can I customise the chat widget with my branding?
Yes. You can customize the chat widget with your logo, colors, and welcome message so it blends seamlessly with your brand and website.
Does webchat work on mobile-friendly websites?
Absolutely. The Alam-X webchat is fully mobile-responsive, which means it works perfectly on smartphones, tablets, and desktops—so customers can connect with you on any device.
CRM & Business Growth
What is the Alam-X CRM?
The Alam-X CRM (Customer Relationship Management) system helps you organize, track, and manage all your customer interactions in one place. It ensures you never lose track of a lead, appointment, or sale.
How does the CRM help me track leads and sales?
With Alam-X, you can see every stage of the customer journey—from first contact to final sale. Leads are automatically added to your CRM, where you can track conversations, appointments, payments, and follow-ups.
Can I manage multiple business locations with Alam-X?
Yes. Alam-X is designed to support single-location and multi-location businesses. You can track reviews, leads, and conversations separately for each branch, while still managing everything from one dashboard.
Does the CRM integrate with other tools?
Absolutely. Alam-X integrates with popular business tools like Google, Facebook, payment processors, and email platforms, allowing you to keep everything connected without extra effort.
Social Media & Marketing
What is the Social Media Planner in Alam-X?
The Social Media Planner lets you create, schedule, and post content across multiple platforms from one place. It saves time and keeps your social media marketing consistent.
Can I schedule posts across multiple platforms?
Yes. With Alam-X, you can schedule posts in advance for Facebook, Instagram, LinkedIn, and more, making it easier to stay active online without having to post manually every day.
Does Alam-X provide social media analytics?
Absolutely. Alam-X gives you engagement and performance insights on your posts, so you can see what works best, refine your strategy, and grow your online presence.
Pricing, Support & Security
What are the pricing plans for Alam-X?
Alam-X offers flexible pricing plans to suit different business sizes and needs. Whether you’re a solo entrepreneur or running multiple locations, there’s a plan that fits. You can also book a free demo before choosing a package.
Are there any hidden fees?
No. Alam-X is completely transparent—what you see is what you pay. There are no hidden charges or surprise costs.
What kind of customer support does Alam-X offer?
We provide ongoing support and onboarding assistance to help you get the most out of Alam-X. You can reach us by email, phone, or chat whenever you need help.
Is my business data secure with Alam-X?
Yes. Alam-X uses secure, cloud-based technology with data encryption and regular backups, so your customer and business information stays safe and compliant.
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